Contact & support
Billing, setup, or something acting up mid-shift. Pick the right channel below and we'll get back to you fast.
My account is locked out, what happened?
Access pauses automatically once your billing period ends without renewal, so no cars get checked in against an inactive account. You get a short grace period to renew first. Email billing@carwosh.app to reactivate.
Customer WhatsApp or SMS messages aren't going out.
Check Settings → Notifications for your configured sender. If you're trying to send from your own business number rather than the shared default, email support@carwosh.app and we'll help connect it.
How does the loyalty counter work?
Every 9th visit for a customer is marked as a free or discounted wash, tracked automatically per plate or phone number. No setup required.
Can washers see their own payout history or get notified?
Washers don't get logins or SMS summaries by design. Operators and admins print a payout sheet at shift end, which is the record used to settle up.
How do I add, remove, or edit a washer?
Settings → Washers. Removing a washer keeps their historical payout records intact.